Terms & Conditions – SHOPIN

Preamble

These Terms and Conditions of Use (hereinafter "Terms") govern the use of the platform (hereinafter "the Platform"), accessible at www.shopin.ma.

The Platform is published by:

• Legal form: Sole trader (Auto-entrepreneur)
• Registered address: 21 Rue Bab al Irfane, Résidence Soukaina, Casablanca
• Tax Identification Number: 66972656
• Common Company Identifier (ICE): 003744801000069
• Email: contact@shopin.ma
• Phone: 0607535457

ARTICLE 1 - Purpose and Scope

These Terms and Conditions aim to define the conditions under which the Platform connects sellers and buyers of second-hand clothing, shoes, bags and accessories, perfumes and cosmetics, toys, books and supplies, and household items. Any access to and use of the Platform implies unconditional acceptance of these Terms and Conditions. The Platform reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon their online publication.

ARTICLE 2 - Definitions

Platform: website and mobile application connecting sellers and buyers
Seller: registered user offering items for sale
Buyer: registered user ordering items
User: any person accessing the Platform, whether as a seller or buyer
Item: second-hand clothing, shoes, bags and accessories, perfumes and cosmetics, toys, books and supplies, and household items listed for sale on the Platform
Order: purchase of one or more items by a buyer
Commission: percentage added by the Platform to the price set by the seller and paid by the buyer

ARTICLE 3 - NATURE OF THE SERVICE

3.1 Role of the Platform

The Platform acts exclusively as an intermediary between sellers and buyers. It does not sell items itself and does not at any point acquire ownership of the items listed for sale.
The Platform provides the following services:
Provision of a space allowing sellers to present their items
Facilitation of the connection between sellers and buyers
Management of payment collection upon delivery
Transfer to the seller of the price they set for the item
Coordination with the carrier for delivery.

3.2 Respective Responsibilities

The Seller is solely responsible for:
The authenticity, quality, condition and conformity of the items listed for sale
The accuracy of descriptions, photos and information provided
Compliance with applicable legislation (intellectual property, counterfeiting, etc.)
The actual availability of the items

The Buyer is responsible for:
Payment of the price upon delivery
Receipt of the order
Verification of the conformity of items upon receipt

The Platform does not intervene:
In the authentication or certification of items, particularly luxury ones
In the prior verification of the condition of items before listing
In the resolution of disputes relating to the quality or authenticity of items.

ARTICLE 4 - Registration & User Account

4.1 Registration Requirements

Using the Platform requires creating a user account. Registration is reserved for persons who are:
At least 18 years old
Having the legal capacity to enter into contracts
Residing in Morocco

4.2 Registration Process

Upon registration, the user must provide the following information:
First and last name
Valid email address
Phone number
Address
For sellers, bank account details (RIB) are not required at registration or to publish a listing. They must be provided before any seller proceeds are paid.

The user agrees to provide accurate, complete and up-to-date information. Any incorrect or fraudulent information may result in the suspension or deletion of the account.

4.3 Credentials and Security

The user chooses a confidential password upon registration. They are solely responsible for keeping their credentials safe and confidential. Any use of the account is presumed to originate from its holder.

In case of loss, theft or fraudulent use of their credentials, the user must immediately notify the Platform.

4.4 Account Suspension and Deletion

The Platform reserves the right to suspend or delete without notice any account in the event of:
Violation of these Terms and Conditions
Fraud or attempted fraud
Behaviour contrary to public morals or public order
Non-payment of amounts due
Prolonged inactivity

ARTICLE 5 - LISTING ITEMS FOR SALE (SELLERS)

5.1 Publishing a Listing

The seller may publish listings to sell their second-hand items. For each item, they must provide:
Clear and representative photographs
An accurate and honest description (brand, size, condition, material, any defects)
The desired selling price

5.2 Seller Obligations

The seller agrees to:
Only offer items they own or have the right to dispose of
Provide accurate and non-misleading information
Not list counterfeit, stolen or unlawfully obtained items
Not publish offensive, discriminatory or unlawful content
Keep their items available until effectively sold
Properly package items for shipment
Hand over items to the carrier within the agreed timeframe

5.3 Prohibited Items

The following are strictly prohibited from sale:
Items that are counterfeit or of unlawful origin
Weapons, drugs, and dangerous products
Content of a pornographic or child pornographic nature
Items infringing intellectual property rights
Any item whose sale is prohibited by Moroccan legislation

The Platform reserves the right to remove any non-compliant listing without prior notice or compensation.

5.4 Selling Price

The seller freely sets the selling price of their items. This price excludes delivery charges which will be borne by the buyer and excludes the Platform's commission.

Once an item has been ordered, the price can no longer be modified.

ARTICLE 6 - PURCHASING ITEMS (BUYERS)

6.1 Placing an Order

The buyer may order one or more items available on the Platform. The ordering process is as follows:

1. Selection of the item(s)
2. Cart validation
3. Delivery address confirmation
4. Order validation

Validating the order constitutes acceptance of these Terms and Conditions and a firm commitment to payment.

6.2 Order Confirmation

An order confirmation is sent by email to the buyer summarising:
The ordered items
The total price (item price + delivery charges)
The delivery address
The order number

6.3 Item Availability

Items are sold subject to availability. If an item becomes unavailable after an order has been placed, the buyer will be notified and the order will be cancelled free of charge.

ARTICLE 7 - PRICES AND PAYMENT TERMS

7.1 Prices

The total price shown to the buyer includes:
The price set by the seller
The SHOPIN commission, added to the seller's price and paid by the buyer
VAT where applicable

The total price is indicated in Moroccan dirhams (MAD) and is firm and final.

7.2 Payment on Delivery

Payment is made upon delivery, in cash or by any other means accepted by the carrier, directly to the delivery person.

7.3 Payment Distribution

The SHOPIN commission is added to the price set by the seller and paid by the buyer. The seller receives the price they set for the item.

— All categories: 10% commission, added to the price set by the seller.

Delivery fees are charged to the buyer and are not included in the commission calculation. Sellers receive payment within 36 hours of delivery confirmation.

7.4 Delivery Charges

Delivery charges are borne by the buyer and calculated based on weight, dimensions and destination. They are clearly indicated before order validation.

ARTICLE 8 - DELIVERY

8.1 Delivery Terms

Delivery is handled by a third-party carrier appointed by the Platform.

The indicative delivery time is 7 working days from order confirmation, subject to the seller effectively handing over the item to the carrier.

8.2 Delivery Tracking

A tracking number is provided to the buyer allowing them to follow the progress of their order.

8.3 Order Receipt

Upon receipt, the buyer must:
Check the condition of the parcel in the presence of the delivery person
Immediately report any apparent anomaly (damaged, open parcel, etc.)
Make the payment to the delivery person
Issue written reservations on the delivery note in case of damage

ARTICLE 9 - RIGHT OF WITHDRAWAL AND RETURNS

9.1 Right of Withdrawal

The buyer has 2 days from receipt of their order to exercise their right of withdrawal.

9.2 Exercise Procedures

To exercise their right of withdrawal, the buyer must:
Notify their decision to the Platform by email at contact@shopin.ma
Return the item in its original condition, unworn, with its packaging

9.3 Items Excluded from the Right of Withdrawal

The following are excluded from the right of withdrawal:
Underwear and intimate hygiene items
Swimwear
Personalised items

9.4 Return Charges

Return charges are borne by the buyer, except in cases of:
Manifest non-conformity of the item
Hidden defect
Dispatch error attributable to the seller

9.5 Refund

In the event of an accepted return:
If payment has already been made: refund within 14 days by bank transfer
If payment has not yet been made: cancellation of the transaction

The refund covers the price of the item excluding initial delivery charges (except in cases of non-conformity or hidden defect).

ARTICLE 10 - WARRANTIES AND LIABILITIES

10.1 Legal Warranty of Conformity

The seller is bound by the legal warranty of conformity provided for by the Moroccan Dahir of Obligations and Contracts. The buyer may demand repair, replacement or refund in the event of a lack of conformity.

10.2 Warranty Against Hidden Defects

The seller is liable for hidden defects rendering the item unfit for its intended use or so diminishing such use that the buyer would not have purchased it had they been aware of them.

10.3 Limitation of Platform Liability

The Platform, in its capacity as intermediary, cannot be held liable for:
The authenticity, quality or safety of items listed for sale
The truthfulness or accuracy of listings published by sellers
Disputes between sellers and buyers relating to transactions
Damages resulting from fraudulent use of the Platform by a user

The Platform does not guarantee and does not authenticate luxury or branded items. It carries out no verification of the authenticity of products.

10.4 Platform Liability

The Platform is responsible for:
The proper technical functioning of the Platform
The security of personal data in accordance with regulations
The proper execution of payment collection and disbursement
Malfunctions directly attributable to it

The Platform's liability may only be engaged in the event of proven fault and is limited to the amount of the transaction concerned.

10.5 Force Majeure

The Platform cannot be held liable in the event of force majeure or events beyond its reasonable control (computer failure, cyberattack, natural disaster, act of authority, strike, etc.).

Article 11 - User Obligations

11.1 General Obligations

Every user agrees to: comply with the laws and regulations in force in Morocco, use the Platform in a fair and appropriate manner, not infringe on the rights of third parties, and not distribute any unlawful, offensive or immoral content.

11.2 Specific Prohibitions

It is strictly prohibited to: use the Platform for fraudulent purposes, impersonate a third party, post false listings, manipulate prices or reviews, mass-extract or copy data from the Platform, or disrupt its operation.

11.3 Sanctions

Any breach of the above obligations may result in: removal of unlawful content, temporary or permanent suspension of the account, legal proceedings, and claims for damages.

Article 12 - Intellectual Property

12.1 Platform Rights

All elements of SHOPIN (structure, design, texts, graphics, software, databases, trademarks, logos…) are protected by Moroccan intellectual property law. Any unauthorised reproduction, representation, modification or exploitation is prohibited and constitutes an infringement punishable under Moroccan law.

12.2 Licence of Use

The user is granted a personal, non-exclusive and non-transferable right to use the Platform, strictly limited to connecting buyers and sellers of items.

12.3 User-Generated Content

By publishing content on the Platform (photos, descriptions, comments), the user grants the Platform a non-exclusive, royalty-free, worldwide licence for the duration of copyright protection, to reproduce, represent and distribute such content in the context of operating the Platform. The user warrants that they hold all rights over the content they publish and that it does not infringe on the rights of third parties.

Article 13 - Personal Data & Privacy

The information collected on the website www.shopin.ma is processed for the purpose of enabling users interested in the products and/or services offered on the platform to be connected with the relevant sellers, as well as to manage and monitor these connections.

In accordance with Law No. 09-08 enacted by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, you have the right to access and correct information concerning you, which you may exercise by contacting: contact@shopin.ma

You may also, for legitimate reasons, object to the processing of data concerning you. This processing has been notified to the CNDP under authorization No. A878/2207 of …/…/….

The processing of users' personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, the user accepts the processing of their personal data in accordance with the Privacy Policy and Law 09-08 relating to the protection of personal data.

Article 14 - Cookies

SHOPIN uses cookies to improve the user experience, analyse traffic and personalise content. The user may configure their browser to refuse cookies, but certain features of the Platform may then no longer function correctly.

Article 15 - Disputes & Claims

15.1 Customer Service

For any question or complaint, the user may contact SHOPIN customer service:
📧 contact@shopin.ma
📞 0607535457
The Platform undertakes to respond within a reasonable timeframe.

15.2 Applicable Law and Jurisdiction

These Terms are governed by Moroccan law, including: the Dahir of Obligations and Contracts (DOC), Law 31-08 on consumer protection measures, Law 09-08 on the protection of personal data, and Law 53-05 on the electronic exchange of legal data. If amicable resolution fails, any dispute shall be submitted to the competent courts of Casablanca, Morocco.

Article 16 - Miscellaneous Provisions

16.1 Partial Invalidity

If one or more provisions of these Terms are held to be invalid or declared as such pursuant to a law or a court decision, the remaining provisions shall retain their full force and effect.

16.2 Entire Agreement

These Terms constitute the entire agreement between SHOPIN and users regarding the use of the Platform.

16.3 No Waiver

The Platform's failure to enforce any breach by a user of any obligation under these Terms shall not be construed as a waiver of the right to enforce such breach at a later date.

16.4 Language

These Terms are written in French. In the event of a translation, only the French version shall prevail.

Article 17 - Acceptance of Terms

Use of the Platform implies full and unreserved acceptance of these Terms. Upon creating an account, the user declares that they have read and accept these Terms without reservation by ticking the box provided for this purpose.

Last updated: 16/6/2026